Siren Platform User Guide

Troubleshooting

To check why a request is not authenticated you can check the Elasticsearch logs of the client node serving the REST API.

The most common issues are:

  • Cluster URL not present in the trusted sites list.
  • A keytab containing an incorrect Service Principal Name and/or a wrong password for the user account associated to the SPN.
  • An incorrect address of the domain controller / KDC in the krb5.conf file.

To get additional debugging information you can set krb_debug to true temporarily in sg_config.yml and upload it to the cluster using sgadmin.

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